Forgot your password or entered incorrect personal data? No problem, we are here to help
If you forgot your password or entered incorrect data in the Personal Data section, don't worry, we'll help you solve your problem. We will do our best to help you so that you can get back to betting with us as soon as possible.
I forgot my password. What should I do?
Don't worry, we'll show you how to reset your access password. Click here.
After clicking on the link, select either the “Phone” or the “Email” option, to identify the phone number or email address registered to your account.
If you select the “Email” option, you will receive an email with a link to change your password.
If you select the “Phone” option, you will receive an SMS with a code to change your password.
That’s it! By doing this, your new password will be valid and you can once again use our services.
I entered the wrong information in the Personal Data section. How do I fix it?
If you entered any data incorrectly in the Personal Data section, such as Full Name, ID number, phone number, or email address, we kindly ask you to send an email to: support.tz@parimatch.com
Once we receive your email, we will contact you and ask you for some specific information, so that we can make the necessary changes to the Personal Data section of your Parimatch account
Forgot Password
If you don’t remember your password, click on Forgot password and follow the instructions.
If the error “Access to the game account is restricted” occurs, please contact Parimatch Customer Support.
then to Personal Data -> Account Confirmation where you can find documents status and notes.
There are some procedures needed to be followed up, our department will check your documents, and if everything matches then they will verify you as soon as possible.
- Your account is still under verification and it's need a little more time to be processed
- You have an active bonus
- You may have an active welcome bonus
- You may have used a different withdrawal payment method(not the same as the method used to deposit funds)
- You did not use at least 70% from each deposit
Please try resolving such issues. If it doesn’t help, try reinstalling the Parimatch app.
- At the top of the screen, select the “Slots” or “Live Casino” category;
- Select the casino game you’re interested in;
- Follow the on-screen prompts to place the bet and launch the game.
If you activate in the full site, then you need to click " Checkout " and enter the promo code in the special field. It can be found in the Bonus Terms CA. But if you are activating from the mobile version or application, then first you need to go to "Promotion terms" and then click Get . After that, a window will appear cashier, where you need to make a transfer for the appropriate amount.
The refund can be due to getting into the handicap or total.
Or if in football a player did not start in the starting lineup, but the bet is on his individual total.
There can also be a return on tennis if the player refused. In this case, if the refusal was before the end of the first set, all bets, except for those which are actually played, are returned, and if the refusal after the end of at least one set, then the refund for all odds: for the match and for the sets. In this case, bets on a win are considered by the decision of the judge.
As soon as the processing is done, it will be credited to your account/wallet.