How to Verify your Account
In order to Verify your Account, go to the "Personal Data" section, then go to "Account Confirmation" or “KYC”. There, you need to upload the following files:
- Front and back photos of either National ID, Driving license, Voters ID, or International Passport in good quality.
- A selfie of you holding the chosen document close to your face, in such a way that we can see all the information clearly, as well as your face.
You can also go to that page directly, by clicking here.
If you are having trouble verifying your account, please get in touch with our support team. It will be our pleasure to help you out. You can talk to us using our chat, or you can send an email to: support.tz@parimatch.com
TOP-10 questions
If you entered the wrong password several times. But do not worry, it will be unlocked in 30 minutes.
If you don’t remember your password, click on Forgot password and follow the instructions.
If the error “Access to the game account is restricted” occurs, please contact Parimatch Customer Support.
If you don’t remember your password, click on Forgot password and follow the instructions.
If the error “Access to the game account is restricted” occurs, please contact Parimatch Customer Support.
To check the status of uploaded documents, you need to go to your account settings,
then to Personal Data -> Account Confirmation where you can find documents status and notes.
There are some procedures needed to be followed up, our department will check your documents, and if everything matches then they will verify you as soon as possible.
then to Personal Data -> Account Confirmation where you can find documents status and notes.
There are some procedures needed to be followed up, our department will check your documents, and if everything matches then they will verify you as soon as possible.
Hmm… Maybe you have already signed up on our website? If you do not remember your account credentials, try to reset your password by entering your phone number. Doesn’t work out? Contact our Customer Support and provide your full name and phone number.
There are a few reasons why you can have withdrawal restrictions:
- Your account is still under verification and it's need a little more time to be processed
- You have an active bonus
- You may have an active welcome bonus
- You may have used a different withdrawal payment method(not the same as the method used to deposit funds)
- You did not use at least 70% from each deposit
- Your account is still under verification and it's need a little more time to be processed
- You have an active bonus
- You may have an active welcome bonus
- You may have used a different withdrawal payment method(not the same as the method used to deposit funds)
- You did not use at least 70% from each deposit
The application should run at the same speed as the regular platform, so, if you’re encountering issues with the app’s performance, the reason is most likely external. It might be caused by the slow internet connection, other applications running on your device, not enough free space on your smartphone, outdated OS version, etc.
Please try resolving such issues. If it doesn’t help, try reinstalling the Parimatch app.
Please try resolving such issues. If it doesn’t help, try reinstalling the Parimatch app.
- At the top of the screen, select the “Slots” or “Live Casino” category;
- Select the casino game you’re interested in;
- Follow the on-screen prompts to place the bet and launch the game.
If you activate in the full site, then you need to click " Checkout " and enter the promo code in the special field. It can be found in the Bonus Terms CA. But if you are activating from the mobile version or application, then first you need to go to "Promotion terms" and then click Get . After that, a window will appear cashier, where you need to make a transfer for the appropriate amount.
There are many reasons for a refund. For example, if the game is interrupted and not played within 12 hours, or if the match has been postponed for more than 36 hours (this applies to almost all sports, there are only a few exceptions).
The refund can be due to getting into the handicap or total.
Or if in football a player did not start in the starting lineup, but the bet is on his individual total.
There can also be a return on tennis if the player refused. In this case, if the refusal was before the end of the first set, all bets, except for those which are actually played, are returned, and if the refusal after the end of at least one set, then the refund for all odds: for the match and for the sets. In this case, bets on a win are considered by the decision of the judge.
The refund can be due to getting into the handicap or total.
Or if in football a player did not start in the starting lineup, but the bet is on his individual total.
There can also be a return on tennis if the player refused. In this case, if the refusal was before the end of the first set, all bets, except for those which are actually played, are returned, and if the refusal after the end of at least one set, then the refund for all odds: for the match and for the sets. In this case, bets on a win are considered by the decision of the judge.
Please, be patient as your withdrawal is in process. Withdraw via net banking may take up to 48 hours (please, note – 48 working hours does not include weekends (Saturdays & Sundays) and public holidays). Withdrawals via PayTM may take any time between 1 to 5 days. All another payment systems may take up to 15 minutes.
As soon as the processing is done, it will be credited to your account/wallet.
As soon as the processing is done, it will be credited to your account/wallet.
Go to the “Payments History” section on the website or in the app — the reason will be indicated next to the rejected withdrawal.