For a more convenient experience, download our App
With the Parimatch mobile app, the world is yours! Don’t miss the opportunity to download our app, and make betting even more convenient for you.
How to download the app?
You can download our Android App directly from our website, or if you prefer, via this link.
How to use the app?
Here is a quick guide on how to use our App. At the bottom of the screen, you will see a menu, with 6 buttons, just like in the example below:
From left to right, they are:
Top: Here you will find the top matches in different sports, for both upcoming and live events. You will also find special offers and see buttons so you can navigate to other sections.
Sports: In this section, you will find events that are happening right now, with bets being accepted and settled in real time.
Main button: Here, you can explore different areas of our website, such as our search function, favorites, loyalty programs, and much more. You can also jump right into our Sports menu or other sections, such as Live Casino, Slots, Instant Games, TV Games, etc.
My Bets: In this section, you will find your settled bets and event outcomes, as well as pending bets.
Personal Account: Finally, this is your main account area, where you will find your balance, make deposits, withdraw funds, check out bonuses, update your personal data, and much more.
If you don’t remember your password, click on Forgot password and follow the instructions.
If the error “Access to the game account is restricted” occurs, please contact Parimatch Customer Support.
then to Personal Data -> Account Confirmation where you can find documents status and notes.
There are some procedures needed to be followed up, our department will check your documents, and if everything matches then they will verify you as soon as possible.
- Your account is still under verification and it's need a little more time to be processed
- You have an active bonus
- You may have an active welcome bonus
- You may have used a different withdrawal payment method(not the same as the method used to deposit funds)
- You did not use at least 70% from each deposit
Please try resolving such issues. If it doesn’t help, try reinstalling the Parimatch app.
- At the top of the screen, select the “Slots” or “Live Casino” category;
- Select the casino game you’re interested in;
- Follow the on-screen prompts to place the bet and launch the game.
If you activate in the full site, then you need to click " Checkout " and enter the promo code in the special field. It can be found in the Bonus Terms CA. But if you are activating from the mobile version or application, then first you need to go to "Promotion terms" and then click Get . After that, a window will appear cashier, where you need to make a transfer for the appropriate amount.
The refund can be due to getting into the handicap or total.
Or if in football a player did not start in the starting lineup, but the bet is on his individual total.
There can also be a return on tennis if the player refused. In this case, if the refusal was before the end of the first set, all bets, except for those which are actually played, are returned, and if the refusal after the end of at least one set, then the refund for all odds: for the match and for the sets. In this case, bets on a win are considered by the decision of the judge.
As soon as the processing is done, it will be credited to your account/wallet.