The Parimatch support team is always ready to assist you so that you do not face any problems between the match, but sometimes there are some problems related to the betting account, about which you also need to be aware.
Which problems fall under the section of data recovery or data correction?
- Forgot your betting account password.
- Unable to log in to the account due to the wrong password being entered multiple times.
- Accidentally entering some wrong information while entering personal data.
- Incorrect date of birth, name, or documents.
- Incorrect phone number or email.
- When do you want to change your phone number or email?
We know that such problems in the middle of the game create hindrances in the game, but we also make every possible effort to remove all these problems from our side as soon as possible.
If there is an obstacle in your game due to these problems. We always tell you how to remove them. You should always keep some important documents ready:
- Your Aadhar Card.
- Clear photo of both sides of the Aadhaar card.
- One clear photograph holding the Aadhaar card in your hand.
- Correct email ID and phone number.
- If needed, a PAN card is also required.
You should keep all these documents ready with you. Our customer support team will solve every problem related to the betting account when you would have all your documents ready.
If you don’t remember your password, click on Forgot password and follow the instructions.
If the error “Access to the game account is restricted” occurs, please contact Parimatch Customer Support.
then to Personal Data -> Account Confirmation where you can find documents status and notes.
There are some procedures needed to be followed up, our department will check your documents, and if everything matches then they will verify you as soon as possible.
- Your account is still under verification and it's need a little more time to be processed
- You have an active bonus
- You may have an active welcome bonus
- You may have used a different withdrawal payment method(not the same as the method used to deposit funds)
- You did not use at least 70% from each deposit
Please try resolving such issues. If it doesn’t help, try reinstalling the Parimatch app.
- At the top of the screen, select the “Slots” or “Live Casino” category;
- Select the casino game you’re interested in;
- Follow the on-screen prompts to place the bet and launch the game.
If you activate in the full site, then you need to click " Checkout " and enter the promo code in the special field. It can be found in the Bonus Terms CA. But if you are activating from the mobile version or application, then first you need to go to "Promotion terms" and then click Get . After that, a window will appear cashier, where you need to make a transfer for the appropriate amount.
The refund can be due to getting into the handicap or total.
Or if in football a player did not start in the starting lineup, but the bet is on his individual total.
There can also be a return on tennis if the player refused. In this case, if the refusal was before the end of the first set, all bets, except for those which are actually played, are returned, and if the refusal after the end of at least one set, then the refund for all odds: for the match and for the sets. In this case, bets on a win are considered by the decision of the judge.
As soon as the processing is done, it will be credited to your account/wallet.
